Ege Kağıt | Creative Papers | FAQ
Frequently Asked Questions
Who are your products designed for?
As Ege Paper, we offer a wide range of products for both individual users and corporate companies.
Is there a minimum order quantity?
No, we do not have a minimum order quantity. Orders can be placed in any quantity depending on your needs. For bulk purchases, our team can provide tailored pricing options and assist you in selecting the most suitable products for your requirements.
What are your shipping and dispatch times?
Products in stock are usually dispatched within 1–3 business days. The final delivery time may vary depending on the destination and shipping arrangements. For more detailed information regarding your order, please contact our sales team.
How will my order be delivered to me?
To ensure your order reaches you safely, we can arrange shipment through our contracted logistics partners and offer you the most suitable shipping option. Alternatively, if you have a preferred logistics provider, we can also deliver your order through your contracted shipping company.
What payment methods do you accept?
Payments can be made via credit card or bank transfer/EFT.
Can I receive special discounts or quotations for corporate purchases?
Yes, we offer special quotations for our corporate customers. Once you share your order details with us, we will prepare the most suitable offer based on your needs.
What are your return and exchange conditions?
If there is a manufacturing defect, damage, or an incorrect product delivery, you may request a return or exchange within 14 days. For more details, please visit our Return Policy page.
Do you produce custom paper products?
Yes, we can manufacture according to your requirements, including special cutting, different paper weights, or color preferences.
Do you offer custom size cutting?
Yes, since the reel width in our factory is 72 cm, we can provide custom cutting services in different lengths while keeping this width fixed (for example: 72 × 30 cm or 72 × 70 cm). However, cuts narrower than 72 cm require a special production process, so the delivery time may be slightly longer than standard cuts.
What can I do if a product is out of stock?
You can place a pre-order for out-of-stock products. The supply time may vary depending on the product specifications.
Can I request product samples?
Yes, product samples can be provided upon request so you can evaluate the quality before placing a larger order.
Do you ship internationally?
Yes, we can arrange international shipments through reliable logistics partners. Shipping options and delivery times may vary depending on the destination.
How can I contact you?
You can easily reach us via phone, email, or the contact form. All our contact details are available on the Contact page. You can also visit our Dealers page to find the nearest distributor.